When will invoices be received?
Invoices will be sent on the first working day of each month and cover the prior month period.
Who will the invoice be sent by?
Invoices will be sent by VYNE Accounts Team (messaging-service@post.xero.com)
When are payments due?
Under standard terms, invoices are due for payment 14 days after the invoice date.
Who do I contact to update my billing information?
Any updates to billing information should be sent to accounts@payvyne.com.
How do I pay an invoice?
We prefer our customers to set up a Direct Debit mandate with GoCardless in order to collect payment for invoices automatically.
Please contact accounts@payvyne.com if you cannot set up a Direct Debit.
How do I set up a Direct Debit?
To set up a new direct debit, you will need to complete an authorisation form. You will only need to set this up once. The link to this will have been provided as part of your onboarding process.
Please contact accounts@payvyne.com if you need this link.
Once you submit the completed form online, we will then initiate the process with your bank to set up a new Direct Debit instruction (mandate) on your bank account. Once active, we will then be able to charge your account according to payment parameters set.
How to set up a Direct Debit that needs dual authorisation?
When you complete the online payment page, you will find a check box at the bottom that indicates 'More than one person is required to authorise Direct Debits' on your bank account. Select this option and you will be directed to complete a mandate form after submitting your details online.
My Direct Debit authorisation link is returning an error when I click it. What should I do?
If you are unable to open the online authorisation form from a link you have been provided with, please get in touch with us at accounts@payvyne.com.
What happens if a payment has failed?
If your payment has failed, the collection will be retried (providing your direct debit mandate is still active). You will receive a notification email when a payment is retried.
How do I update the bank account I’m making payments from?
If making payments through the BACS (UK) Direct Debit scheme, you can either get in touch with the GoCardless Support team via phone who will be happy to update the bank account you’re making payments from updated for you.
If you would like to do this, please call their Support team on 020 7183 8674.
Alternatively, you can cancel your current Direct Debit authorisation and complete a new authorisation form with your new bank details. If you would prefer to do this, please contact accounts@payvyne.com.
Note: Unless you are making payments through the BACS (UK) Direct Debit scheme, you will need to cancel your existing Direct Debit and set up a new one by completing a new authorisation form.
How will payments appear on my bank statements?
The reference format on your bank statements should show as GOCARDLESS - VYNETECH
Can I use a credit or debit card to pay the invoice?
We do not offer customers the option to pay via credit or debit cards. If you would prefer to make a payment outside of the Direct Debit system, please contact accounts@payvyne.com.