As the payment method only, Vyne has no visibility or control over items being sent out to customers or returned back to the merchant. Only the merchant has the right oversight into this and can determine whether a full or partial refund is required.
If you have not received your items or have sent these back to the merchant and you're yet to receive a refund, you should contact the merchant directly to clarify this.
Be sure to have your return/tracking information ready as they may ask for this.
Click here for more information on your rights with respect to returns and refunds.
If you're having any issues contacting the retailer, please let us know and we can look to contact them on your behalf.