As a Wix merchant, refunds on Vyne payments should be processed directly from your own Wix dashboard. Once initiated on your Wix dashboard, the refund will be issued via the Vyne Settlement account and then back to your customer within a matter minutes.
Both partial and full refunds are permitted, however this is only up to the value that is available from the original payment. In other words, there is no risk of over-refunding your customer.
It's important to keep in mind that for a refund to process successfully, there does need to be sufficient balance within the Settlement account at the time of refunding.
Whilst a balance check is incorporated within the refund flow - i.e. we'll inform you if there is insufficient balance that caused the refund to fail, it is good practice to check the live balance of the Settlement account using the Reconciliation page on the Vyne portal before issuing a refund to ensure this will process successfully.
Should you need to process a refund and there is an insufficient balance, we would recommend waiting a few hours or towards the end of the day when hopefully further funds have been paid into the account. Otherwise, if a refund is urgent we do allow you to manually top up the Settlement account before processing the required refund.
If you have any issues refunding a payment or questions regarding this process, please don't hesitate to contact us.