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  3. No-code Payment Links Portal

No-code Payment Links Overview

Vyne's No-code Payment Links Portal allows merchants the opportunity to take full advantage of the amazing tools we have to offer without the need to integrate or code into any existing platforms. 

Access to the No-code Payment Links Portal, will enable you to send to your customers fast, flexible, low-cost Open Banking payment links. You will also be able to provide instant refunds, search and filter data, download reports and reconcile payments all from the same portal.

Why use our No-code Payment Links solution?

No coding required - get started straight away, with no integration needed.

Customer flexibility - maximise the potential for payment by allowing your customers to make a payment when it suits them.

Simple checkout method - provide a single link that allows your customer to complete the payment directly from their inbox and authorised from their own bank account. 

Take payments that suit you - whether that's deposits, instalments or full payment to suit the customer’s situation and your business model.

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FAQ's

How do I generate a payment link and send this to my customer?

To generate a new payment link, you'll first need the relevant user access to the No-code Payment Links Portal. Once you have access, you can generate a new payment link by clicking the Create payment link button on the Payment links tab of the portal. Click here for further guidance on how to create payment links.

 

Can I provide my team with access to the portal to also create payment links?

Granting access to the No-code Payment Links Portal is simple and easy to do and completely customisable. By adjusting the user permissions, you can elect for only certain users to be able to request and refund payments, whilst others can only view the transactions and reports.

Click here for guidance on managing your portal users.

 

My customer was able to access the payment link but did not complete the payment, they've tried again but the link is now no longer valid?

There are two possible reasons for why a payment link might become invalid; either the customer did not completed the payment within the time allowed, i.e. before the expiry date that was set. Or, the customer may have selected to "Cancel" the payment either on the bank selection page, consent page or within their bank account. 

In either case, you will need to send out a new payment link for your customer to try again. This can be done by locating the original payment in our portal and selecting, "Create new link".

The customer can go back within the journey by using the 'back' button in their browser or they can close out of the journey entirely (without selecting "Cancel".) This will mean they can come back to make the payment any time they want, so long as this is within the set expiry time. 

 

My customer has made the payment, however we have not received the funds yet?

Although payments will generally settle within a few seconds, we do make use of Faster Payments, which can take up to 2 hours to be received. There is also a risk of payments being held by your customer's bank. If this is the case, we would recommend that your customer contacts their bank to clarify this. Click here for more information on the various payment statuses as presented within the portal. 

 

How will my customer know if the payment has been successful or not? 

A payment confirmation receipt email will be sent to customers where the payment reaches a final status (Settled, Failed) and also where the customer actively decides to cancel out of the Vyne payment flow (No-Consent, No-Confirm). 

 

If you have any questions about our No-code Payment Links solution or simply would like a demo, please don't hesitate to get in touch